Amazonas Privacy Policy

Privacy Policy

Last updated: 27 August, 2026

1. Introduction

This Privacy Policy explains how Arbell Hospitality ("we", "us", "our"), the operator of Amazonas restaurant, collects, uses, and shares personal information from you ("user", "guest") when you use our reservation system, website, and related services (collectively, "Services").

Our reservation system is powered by Dinlr, a third-party platform that stores and processes guest data on our behalf. By using our Services, you also agree to Dinlr's Terms of Service, available at: https://order.dinlr.com/amazonas/terms.

By using our Services — including making a reservation — you agree to the terms of this Privacy Policy. By providing your consent (e.g., ticking the Terms and Conditions and Privacy Policy checkbox), you acknowledge and allow Arbell Hospitality to process your information as described herein.

If you consent to marketing communications via our opt-in mechanism, you allow us to send you emails and messages relating to Amazonas and our Services.

We collect only the information necessary to provide our Services. When you make a reservation through our system, you understand that your data — including your name, email, phone number, reservation history, dining preferences, special requests, and no-show records — will be collected and stored by Dinlr on our behalf (collectively, "Reservation Information").

If you participate in any loyalty or rewards programme operated by Amazonas, we may also collect information such as credits claimed, credits redeemed, and programme activity ("Loyalty Programme Information").

2. Our Commitment to Privacy

Arbell Hospitality values the privacy of your personal information and is committed to earning and maintaining your trust.

We encourage you to read this Privacy Policy together with our Terms and Conditions, as well as Dinlr's Terms of Service. This Privacy Policy does not cover the practices of third parties that Arbell Hospitality does not own or control.

3. About Us

Arbell Hospitality operates Amazonas restaurant. We use Dinlr as our reservation and POS platform. Arbell Hospitality is the data controller, and Dinlr acts as a data processor, storing and processing guest data on our behalf.

Contact Information:

Arbell Hospitality

Email: hello@arbellparc.com

Address: [INSERT REGISTERED ADDRESS]

Phone: [INSERT PHONE NUMBER]

4. Grounds for Processing

We collect and process personal data on the following legal bases:

Consent: when you voluntarily provide your information and agree to this Privacy Policy.
Contractual necessity: to fulfil reservation and service requests you have made.
Legitimate interest: to improve our Services, prevent fraud, and ensure security.
Legal obligation: to comply with applicable laws and regulations.

5. What Personal Data We Collect and How

Types of personal data we collect:

Name
Email address
Mobile phone number
Dietary and food preferences
Reservation history, special requests, and no-show records
Loyalty programme data (if applicable): password, gender, date of birth, credits
Credit/debit card information (if applicable, collected but not stored by us — handled by our payment processor)
Browser type, device information, IP address, and location data

How we collect personal data:

When you make a reservation through our Dinlr powered reservation system
When you place online orders (takeaway, delivery, gift cards)
When you participate in a loyalty or rewards programme
When you leave feedback, edit or cancel reservations
Through cookies and similar technologies (see Cookie Policy below)
From publicly available sources (e.g., social media profiles you choose to link)

Note: All reservation and guest data collected through our system is stored and processed by Dinlr. For details on how Dinlr handles your data, please refer to Dinlr's Terms of Service.

6. Cookie Policy

We and select third parties use cookies and local storage to provide and improve our Services.

Cookies are small data files placed on your device. They help us recognise your browser, remember your preferences, and track site usage. Cookies do not contain specific personal information and can be disabled in your browser settings — though doing so may limit some functionality.

We may use analytics tools (e.g., Google Analytics) to collect demographic and usage data. These cookies do not collect personal information and can be disabled.

Our reservation system may use local storage to save your name, email, and phone number for convenience. This data remains on your device until you clear your browser storage.

For questions about our cookie practices, contact us at helllo@arbellparc.com.

7. Sharing Your Information with Third Parties

We will not share your personal information except in the following circumstances:

General:

With your consent, to third-party service providers that help us deliver our Services.
With service providers for hosting, analytics, communications, and payment processing.
We strive to partner with providers that maintain appropriate data protection standards.

Within our restaurant operations:

Your reservation details (name, email, phone) are used by our restaurant team to manage your booking.
Dietary preferences, special requests, and feedback are used to improve your dining experience.
If you participate in our loyalty programme, relevant programme data is used internally.

With agents and affiliates:

We may share data with analytics or consulting partners to improve our Services. These partners may not use your data beyond what is necessary without our authorisation.

During business transfers:

If Arbell Hospitality is sold, merged, or transferred, your personal data may be disclosed to the acquiring party.

For legal and safety reasons:

We may disclose information to comply with legal obligations, protect our rights and security, or prevent fraud.

Third-party services we use may include:

Hosting services (e.g., AWS or similar)
Analytics (e.g., Google Analytics)
Email/SMS communication tools
Payment gateway (e.g., Stripe or similar)
CRM systems

8. How We Use Your Information

We use your information for the following purposes:

To process and manage your reservations and orders.
To provide and improve our Services and your dining experience.
To provide customer support.
For safety and security purposes.
For marketing communications (only if you have opted in).
For analytics and internal reporting.
To communicate with you about your reservations, orders, or account.
To send SMS or email messages on behalf of the restaurant (only if you have opted in).

9. Storage and Security

Guest and reservation data is stored by Dinlr on servers they manage. Arbell Hospitality does not independently store guest data outside of the Dinlr platform, except where necessary for internal operations.

We rely on Dinlr's security measures (including encryption and secure protocols) to protect your data. For details on Dinlr's security practices, please refer to Dinlr's Terms of Service.

We do not store credit or debit card information. Payment data is handled by our third-party payment processor.

By using our Services, you acknowledge that data transmission carries inherent risks and that no method of storage is 100% secure.

10. Your Rights and Choices

You have the right to:

Request a copy of all personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us at hello@arbellparc.com. We will process deletion requests within 30 working days.

You may also modify or delete your account information through our reservation system. If you terminate your account, we may retain certain information for legitimate business purposes (e.g., dispute resolution or legal compliance).

11. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly. If you believe a child under 13 has provided us with personal data, please contact us at hello@arbellparc.com.

12. Changes to This Policy

Arbell Hospitality reserves the right to update this Privacy Policy at any time. If changes require your consent, we will notify you via email. Otherwise, the updated policy will be posted on our website. We encourage you to review this policy periodically.

13. Account Registration

When you create an account through our reservation system (powered by Dinlr), you may be asked to provide:

Contact information (name, email, phone number)
A password for your account
Dietary preferences and special requests
Payment information (handled by our payment processor; not stored by us)

By creating an account, you consent to us and Dinlr using your personal information as described in this Privacy Policy and Dinlr's Terms of Service. Your information will no longer be anonymous once you provide it.

You may unsubscribe from non-essential communications at any time by updating your preferences in your account or contacting us at hello@arbellparc .com.

Questions about this Privacy Policy?